Return & Refund Policy - BQEYE

Package 30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, you can return unopened products within 30 days of delivery.

Check Return Eligibility

Check

Eligible for Return

  • Unopened, original packaging intact
  • Product seals not broken
  • Within 30 days of delivery
  • Proof of purchase available
X

Not Eligible

  • Opened or used products
  • Broken seals or damaged packaging
  • Products marked "Final Sale"
  • Prescription contacts (custom-made)
Alert

Hygiene Policy

Due to hygiene and safety regulations, we cannot accept returns on opened contact lenses. This policy protects all our customers and ensures you receive safe, unused products. Please inspect your order upon arrival and contact us immediately if there are any issues with unopened items.

Help How to Request a Return

1

Contact Us

Email service@bqeye.com with your order number and reason for return.

2

Get Approval

We'll review your request within 1-2 business days and send return instructions.

3

Ship It Back

Pack the item securely and ship to the address provided in our response.

4

Receive Refund

Once we receive and inspect the return, we'll process your refund within 5-7 days.

Dollar Refund Options

Card

Original Payment Method

Refund to your original payment method (credit card, PayPal, etc.). Processing time: 5-10 business days depending on your bank.

Gift

Store Credit

Choose store credit for faster processing. Available immediately after we receive your return.

Refresh Exchange Policy

Refresh

Need a Different Item?

  • Exchanges follow the same eligibility criteria as returns (unopened, original packaging)
  • Contact us to check availability of the item you want
  • Price differences will be refunded or charged accordingly
  • We'll ship your new item once we receive the original

Alert Damaged or Defective Products?

If you received a damaged or defective product, please contact us immediately (within 48 hours of delivery).

  • Include photos of the damage or defect
  • We'll send a replacement at no extra cost
  • No need to return the damaged item in most cases
Info

Important Notes

  • Return shipping costs are the customer's responsibility unless the item is defective
  • We recommend using a trackable shipping method for returns
  • Refunds do not include original shipping costs (unless due to our error)
  • We reserve the right to refuse returns that don't meet our criteria

Questions? We're Here to Help!

Our customer service team is ready to assist you.

Mail service@bqeye.com